How easy is it to access customer service?
If this is your first website, you may need a little help along the way. Web hosting services with 24/7 live customer service either through chat or the phone can be very
helpful during those tense moments when you aren’t sure what to do next.
Look for web servers with in-house customer support. They can answer your questions and concerns more efficiently compared to outsourced customer service.
Is the web hosting service user-friendly?
Having access to customer service is great. Being able to create and maintain your website with an easy-to-understand control panel can make you feel more confident when you’re creating the website you dreamt about.
Of course, determining user-friendliness can be difficult. You can read lots of reviews, but it can become pretty overwhelming. After all, people from all different backgrounds and technical experiences create websites. Some spend more time putting out negative reviews than actually researching if the website is right for them.
So what can you do?
Narrow down your choices and see if they offer a trial period or have a money back guarantee which is kinda like a smaller trial period. If the web hosting service seems to be working for you, give it a try. You may need to try a couple before finding the one that truly resonates with you. In the long run, the time you spend with a couple of trial periods can save you a great deal of frustration over time.